Returns

So You Need To Send It Back? That's Easy.

If you’re not completely satisfied with an item you purchased let us know ASAP (within 14 days of receipt, please). Our team of logistically savvy returns gurus would be happy to help you with a return and will issue a refund in the same form of payment used to make your purchase.

The Return Process

Drop us a line to request a Return Authorization Number (RA#) and we’ll get you going.

orders@eprintersupply.com

(609) 926-1256

We’ll email you with your RA# and shipping instructions for your return. Please ship your return to the address provided (this may be different from the return address on your original shipment). Package your item(s) securely for shipping. All returns must be in their original packaging and in resalable condition. Write that RA# on the outside of the package and send it back. For return shipping we suggest utilizing a carrier that provides proof-of-delivery as items lost or damaged in transit cannot be credited. UPS and FedEx automatically provide this feature.

Things to remember...

1. Check the return restrictions, to make sure your items are eligible for return.

2. Request a Return Authorization Number (RA#). We can't accept a return without one.

3. Let us know you need to send something back within 14 days of the date of receipt. Report damaged and missing items within 5 business days of receipt.

4. Shipping cost are non-refundable

Receiving Your Refund

Once our warehouse has received and processed your return, your refund will be applied in the same form of payment you used to make your purchase. Please allow up to 1 week for the processing of returned items.